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Connect People
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TalkAmerica
With every plan we offer designed around your need for savings and service, it's
no surprise that TalkAmerica received the 2003 & 2004 J.D. Power and Associates
Award for highest residential local telephone customer satisfaction in the North
Central Region. And, TalkAmerica ranked highest among all local telephone services
in the nation ranked in the study.
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TalkAmerica offers a bundle of local
and long distance telephone services to residential and small business customers
in the United States. We deliver value in the form of savings, simplicity and quality
service to our customers. Local phone services include local dial tone, various local
calling plans that include free member-to-member calling, and a variety of features
such as caller identification, call waiting and three-way calling. Long distance
phone services include traditional 1+ long distance, international and calling cards.
We have developed proprietary integrated order processing, provisioning, billing,
payment, collection, customer service and information systems. These proprietary
systems, along with attractive wholesale pricing, enable us to offer savings through
competitively priced service plans, high-quality service and simplicity through consolidated
billing and responsive customer care. We use the unbundled network element platform
of the incumbent local exchange companies network to provide local services and our
nationwide network to provide long distance services.
Founded in 1989, we began as a provider of long distance phone service to residential
and small business customers. By 1997, we completed construction of our own nationwide
long distance network. In 2000, we expanded our product set to offer a bundle of
local and long distance phone services to residential and small business customer
and currently no longer actively market long distance only products. Our vision is
to build a large, profitable consumer franchise, delivering value and superior service
to our customers in a simple package. |
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